Monoblend — Terms & Conditions

Last updated: July 16, 2026

Welcome to Monoblend. These Terms & Conditions ("Terms") govern your access to and use of our website, online store, and subscription services (collectively, the "Site"), operated by [General Coffee Group LLC] d/b/a Monoblend ("Monoblend," "we," "us," or "our"), located at 142 W 23rd Street, New York, NY 10011. By accessing the Site or placing an order, you agree to these Terms and to our [Privacy Policy], which is incorporated by reference. If you do not agree, please do not use the Site.

These Terms apply to purchases made through the Site. Purchases made in person at our café are governed by the receipt and any posted store policies.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or create an account. By using the Site, you represent that you meet this requirement and that the information you provide is accurate and complete.

2. Products & Availability

We sell freshly roasted specialty coffee and related goods. All products are subject to availability. Because our coffee is roasted to order in small batches, certain beans — including limited micro-lots — may sell out or be offered only for a limited time. We reserve the right to limit quantities, discontinue products, or correct errors in product descriptions, pricing, or availability at any time without prior notice.

Product images and descriptions are provided for informational purposes. Coffee is an agricultural product, and flavor, appearance, and tasting notes may vary naturally between harvests and roast batches.

3. Pricing, Taxes & Payment

All prices are listed in U.S. dollars and are exclusive of applicable taxes and shipping unless otherwise stated. New York State and local sales tax will be applied where required by law. We reserve the right to change prices at any time before you place an order; price changes do not affect orders already accepted.

Payment is processed through our third-party payment processor, [Square]. By submitting an order, you authorize us (through our processor) to charge your selected payment method for the total amount, including applicable taxes and shipping. We do not store full payment card details on our servers; payment information is handled by our processor in accordance with its own terms and privacy policy.

If a payment is declined, disputed, or reversed, we reserve the right to cancel or suspend the related order or subscription.

4. Orders & Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order at our discretion, including orders that appear fraudulent, exceed quantity limits, or contain pricing or product errors. A confirmation email acknowledges receipt of your order but does not constitute acceptance; acceptance occurs when we ship the product. If we cancel an order after payment, we will issue a full refund for the affected items.

5. Shipping & Delivery

We currently ship within the United States only. Orders are roasted to order and typically processed within 1–2 business days before shipment. Estimated delivery times are provided by our carriers and are not guaranteed. Risk of loss and title pass to you upon our delivery of the product to the carrier.

We are not responsible for delays, loss, or damage caused by the carrier, by incorrect or incomplete address information you provide, or by circumstances outside our reasonable control. Packages confirmed as delivered by the carrier's tracking are considered delivered; we are not responsible for theft or loss occurring after delivery. If a package is returned to us as undeliverable due to an address error, we may charge reasonable reshipment costs.

6. Subscriptions & Automatic Renewal

Automatic renewal disclosure. If you enroll in a recurring coffee subscription, you authorize us to automatically charge your payment method on the recurring schedule you select (e.g., every 2, 4, or 8 weeks) at the then-current price, plus applicable taxes and shipping, until you cancel. This disclosure is provided in accordance with New York General Business Law § 527-a governing automatic renewal offers.

How to cancel. You may pause, skip, modify, or cancel your subscription at any time online through your account — no phone call or email is required — or by contacting us at [hello@monoblend.coffee]. To avoid being charged for an upcoming shipment, you must make changes before that order enters processing (we will state the processing cut-off in your subscription confirmation and reminder emails). Cancellation stops future charges but does not retroactively refund orders already processed or shipped.

Changes to your subscription. We will notify you in advance, at the email address on file, of any material change to subscription pricing or terms, and the change will apply only to shipments after the notice period. If you do not agree to the change, you may cancel before it takes effect.

7. Returns, Refunds & Damaged Goods

Because our coffee is a perishable food product roasted to order, all coffee sales are final and we do not accept returns or exchanges of coffee products, whether opened or unopened.

If your order arrives damaged, defective, or incorrect, contact us at [hello@monoblend.coffee] within 14 days of delivery, and we will provide a replacement or refund at our discretion. We may request photos or other reasonable documentation.

Non-perishable merchandise (e.g., brewing equipment or accessories) may be returned unused and in its original packaging within 14 days of delivery for a refund; return shipping is at your expense unless the item was defective or sent in error.

This policy does not limit any non-waivable rights you may have under applicable law.

8. Gift Cards

Monoblend gift cards may be redeemed for purchases on the Site or at our café. Gift cards do not expire and are not subject to any service, dormancy, or inactivity fees. Gift cards are not redeemable for cash, except where required by law, and cannot be used to purchase other gift cards. Gift card purchases are non-refundable. Treat your gift card like cash: we are not responsible for lost, stolen, or unauthorized use of gift cards, except as required by law.

9. Wholesale

Wholesale orders are governed by separate written agreements and are not subject to the retail terms in Sections 5–7.

10. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

11. Acceptable Use & Intellectual Property

You agree not to use the Site for any unlawful purpose, to interfere with its operation, to attempt unauthorized access, or to use automated means to scrape or harvest content. All Site content — including text, logos, branding, photography, product names, and the Monoblend name and marks — is owned by us or our licensors and may not be used without our prior written permission.

12. Disclaimers

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.

Allergen note: Our coffee is roasted and packaged in a facility that also prepares and serves food and beverages containing major food allergens, including milk, eggs, wheat, soy, tree nuts, peanuts, fish, shellfish, and sesame. While we take reasonable precautions, we cannot guarantee that any product is free from cross-contact with these allergens. If you have a food allergy, please contact us at [hello@monoblend.coffee] before ordering.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MONOBLEND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THAT PRODUCT. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY WHERE SUCH LIMITATION IS PROHIBITED.

14. Indemnification

You agree to indemnify and hold harmless Monoblend and its officers, members, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of the Site.

15. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, carrier failures, labor disputes, utility outages, or governmental actions.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to their jurisdiction and venue. Nothing in this section prevents you from asserting claims in small claims court where permitted, or limits any non-waivable consumer rights.

17. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, sale, or reorganization.

Entire agreement. These Terms, together with our Privacy Policy and any order-specific terms, constitute the entire agreement between you and Monoblend regarding the Site.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent version. Material changes will be posted on this page and, where required by law, communicated to subscribers in advance. Continued use of the Site after changes take effect constitutes acceptance.

19. Contact

Monoblend 142 W 23rd Street, New York, NY 10011 Email: [hello@monoblend.coffee]